Our OTRS enterprise strength Help Desk solution provides a central point of contact for customers and employees to submit service incidents and requests. It’s a server installed for you at your premises.
It enables businesses to deliver high quality service at minimal operational cost and has readily available functionality for automated request monitoring and centralized reporting. With the flexibility of OTRS Help Desk, service organizations can build customized and innovative solutions
OTRS is an open source (licence free) Service/Help Desk solution which once configured could meet all your requirements albeit without the comfort and support of the backing of a company (except us, of course). The recent addition of iPhone and Android apps make this package look all the more attractive. Usually help desk software is configured for a large fee and additional users (agents) have to purchase additional annual licences. This can result in quite high helpdesk costs. If you have limited use for a help desk, consider OTRS and reduce your costs dramatically.
Lower operating cost with high availability and all the basic functions of a growing customer based operation.
Naytaris Open Source [OTRS] Service Desk
Includes a dual core 4GB server running MS Windows 2008, supported by 12 months Naytaris Silver Service Support
Import of your contact and logon information, including initial creation of classifications and SLA and group data, joining domain. Up to 1000 items loaded. Instructions for you to add new items, users and log incidents.
Up to 2.5 days of on-
Ticket Management: Efficiently record, track and resolve customer requests allowing transparency and collaboration. Connect using iPhone or Android phones to view and update tickets.
Knowledge Management: Grant easy access to documented resolutions and provide cross-
Surveys: Automatically send pre-
OTRS Mobile App: Grant access to OTRS to users from anywhere
Access Management: Grant users role and group-
Delivered by hand to your location in England
Unpacked and installed with packaging removed
Connected to your network and joined to your domain
Configured to automatically download security patches
Administrative account information passed to you
Configured and connected to necessary servers
Design and configuration document supplied
Support and operations document supplied
Handover training including backups and restores
12 Months on-
Our Service for New Servers
All of our staff are located in England
Unrivalled experience in the IT Industry
Straight talking services delivered on time and on budget
No requirement to take any other services from us
All our work is detailed in documents provided to you
We configure each solution to meet your specific needs
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