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Our Professional Service Desk solution provides a seamless on site Service Desk function for your customers and employees to service their requirements for support, changes and requests.

Professionally installed Service Desk and Asset Management software provides a complete web-based solution for any customer facing department. Automate your service desk, control your hardware and software management, and implement effective systems monitoring. Simple yet feature-rich, this solution helps you quickly and securely resolve customer issues.

Naytaris provide a value added service by analysing your business both in terms of support and request activity before producing a comprehensive design and implementation plan for installation of the software and on-boarding your critical reference data.

Support for the hardware and software is then provided by us for 12 months on  Gold Service basis so you can be sure you will never lose your Service Desk function.

Professional Service Desk

Manage your clients with tickets and rapid searching.

Implementing a professional ITIL service desk function to propel your business in customer relationship management.

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Lightning fast access to customer details, requests and open issues. Never lose that post-it again!

Naytaris Professional Service Desk

Includes a quad core 4GB server running MS Windows 2008, supported by 12 months Naytaris Gold Service Support

Import of your contact and logon information, including initial creation of KB articles, classifications and service types, joining domain. Up to 5000 items (classifications/contacts/locations/services/SLAs) Instructions for you to add new items, users and log incidents.

Up to 5 days design, 15 days of on-site installation and configuration with up to 10 days additional remote configuration and support

Help Desk: Automate the handling of service requests to work faster and more efficiently. You can rely on automatic routing rules, escalation, and priorities to ensure that every service request receives proper attention.

Asset Management: Track your hardware and software to maintain a detailed and up-to-date inventory.

Remote Control: Remote machine access from anywhere, from within a service request, asset, or chat conversation. All sessions are performed via a secure web connection.

End User Portal: End users can log in to an intuitive web portal to submit service requests, access their service history, find solutions in the Knowledge Base, and track the status of their service requests.

Knowledge Base: Both end users and administrators can find solutions in a database of common service requests and their resolutions.

Mobile App: Grant access to tickets and help to users from anywhere

£8650

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 Delivered by hand to your location in England

 Unpacked and installed with packaging removed

 Connected to your network and joined to your domain

 Configured to automatically download security patches

 Administrative account information passed to you

 Configured and connected to necessary servers

 Design and configuration document supplied

 Support and operations document supplied

 Handover training including backups and restores

 12 Months on-site Warranty of Parts and Labour

Our Service for New Servers

 All of our staff are located in England

 Unrivalled experience in the IT Industry

 Straight talking services delivered on time and on budget

 No requirement to take any other services from us

 All our work is detailed in documents provided to you

 We configure each solution to meet your specific needs


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