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Our Professional Service Desk solution provides a seamless on site Service Desk function for your customers and employees to service their requirements for support, changes and requests.
Professionally installed Service Desk and Asset Management software provides a complete web-
Naytaris provide a value added service by analysing your business both in terms of support and request activity before producing a comprehensive design and implementation plan for installation of the software and on-
Support for the hardware and software is then provided by us for 12 months on Gold Service basis so you can be sure you will never lose your Service Desk function.
Lightning fast access to customer details, requests and open issues. Never lose that post-
Naytaris Professional Service Desk
Includes a quad core 4GB server running MS Windows 2008, supported by 12 months Naytaris Gold Service Support
Import of your contact and logon information, including initial creation of KB articles, classifications and service types, joining domain. Up to 5000 items (classifications/contacts/locations/services/SLAs) Instructions for you to add new items, users and log incidents.
Up to 5 days design, 15 days of on-
Help Desk: Automate the handling of service requests to work faster and more efficiently. You can rely on automatic routing rules, escalation, and priorities to ensure that every service request receives proper attention.
Asset Management: Track your hardware and software to maintain a detailed and up-
Remote Control: Remote machine access from anywhere, from within a service request, asset, or chat conversation. All sessions are performed via a secure web connection.
End User Portal: End users can log in to an intuitive web portal to submit service requests, access their service history, find solutions in the Knowledge Base, and track the status of their service requests.
Knowledge Base: Both end users and administrators can find solutions in a database of common service requests and their resolutions.
Mobile App: Grant access to tickets and help to users from anywhere
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Delivered by hand to your location in England
Unpacked and installed with packaging removed
Connected to your network and joined to your domain
Configured to automatically download security patches
Administrative account information passed to you
Configured and connected to necessary servers
Design and configuration document supplied
Support and operations document supplied
Handover training including backups and restores
12 Months on-
Our Service for New Servers
All of our staff are located in England
Unrivalled experience in the IT Industry
Straight talking services delivered on time and on budget
No requirement to take any other services from us
All our work is detailed in documents provided to you
We configure each solution to meet your specific needs
Why buy from us Today