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Naytaris Cloud Service Desk Service

If you have a limited use for a Service Desk function, the Naytaris Cloud Service Desk could be what you’re looking for. It is a pay as you go service based on the number of tickets you open each month. There’s a small setup fee and some customisation of the desk reference data is possible by using Service Credit.

£0.12
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Naytaris Professional Service Desk Server


If you and your customers rely on your Service Desk function, you must have the best software to deal with incoming enquires, requests and support activities. This expandable solution is perfect for a growing business network who want ‘always on’ secure helpdesk software with ITIL functionality and extensive additional features. Log unlimited incidents and benefit from free patches & updates and solid functionality.

This professionally managed solution starts with up to 10 operators and 120 assets. It can  be upgraded to Enterprise level for an additional fee which doubles the amount of users & assets available. The cost includes business analysis, server hardware, installation and on-boarding by ITIL accredited consultants and 12 Months Gold Support Service.

If you have corporate sized requirements, please do get in touch. Our consultants and specialists have experience of implementing service desks for hundreds of agents and thousands of end-users.



- Asset Management
- End-User Portal
- Knowledge Base
- Reports and Analysis
- Chat
- Mobile Application
- Calendar & Scheduling
- Asset Management- End-User Portal


£8650    (10 Agents)
Details


A service desk isn’t just for IT companies. Provide your customers with a single point of contact for issues and enquiries; assigning them a ticket number and storing all your contacts, services and equipment in one database.

Our Service Desk (or helpdesk) server enables your organisation to receive incoming enquiries or problems and allocate a ticket number providing a single point of contact to end-users - taking responsibility for managing business related queries, requests and support issues. It serves as the interface for other services and can determine whether problems need escalating to other teams for resolution.

Agents can update, suspend and re-assign tickets and respond to customer enquiries using a ticket number or other searches. Data and reports can be configured for export and analysis. Your customers can log onto the self service interface to check the status of their problems or requests. Agents can update tickets from their mobile phones using readily available apps. Our ITIL qualified experts will guide your growing business through the stages  of setup including classifications, users and service level agreements - ensuring your service desk pays you a return on your investment in time saved, quality of service and business intelligence.

Naytaris Open Source Service Desk Server


If you have an limited Service Desk function but have expandable requirements with a desire to reduce licensing costs, this open source helpdesk server running on Windows HS is ideal for a growing office network who want ‘always on’ helpdesk software with limited ITIL functionality but unlimited administrators and configuration possibilities. Our deal includes the server, an internet based address and your own domain name (included) for access remotely and by your customers (self help) as well as delivery and 12 Months Silver Support Service. There is no limit on the number of agents, customers or assets.

 
£4480
Details

Instant access to customer details problems and requests. Deliver an outstanding user experience.

Naytaris Corporate Service Desk

For our global service desk offering including  multiple time-zones, languages, access types, work-shifts, classification/customer dependent service levels including integrated customisable service reporting, please get in touch.



Naytaris Service Desk Management

If you need to make regular changes to your service desk reference data along with other tailoring to suit your organisation we can perform all the work for you. Based on the requirements we agree; your regular changes will  be conducted with professionalism and swift execution.

Contact us for competitive prices

£0.12
Details